Frequently Asked Questions
Is the gear new or previously used?
Our gear is gently used, professionally maintained, and carefully sanitized after every rental — so it’s safe, clean, and ready for your baby.
How do you clean and sanitize the items?
Each item is professionally cleaned and sanitized using baby-safe, eco-friendly products, with great care taken at every step.
Do you deliver to hotels and serviced apartments?
Yes. We deliver to homes, hotels, and serviced apartments across Dubai.
Can you deliver to the airport?
Airport delivery is available upon request, depending on timing and availability. Please contact us to arrange this service.
What if my travel plans change?
We understand that plans change, especially when traveling with little ones. Let us know as soon as possible and we’ll do our best to accommodate.
What happens if an item gets damaged?
Normal wear is expected. In case of significant damage, please refer to our rental terms or reach out to us — we’re here to help.
